Shipping policy

Shipping Policy – Tale of Gold

Thank you for shopping with Tale of Gold. This Shipping Policy outlines how we process and deliver your orders.

Dispatch & Origin

All orders are dispatched from Accra, Ghana. We carefully package each piece in elegant boxes or pouches to ensure your jewelry arrives safely and in perfect condition.

Delivery Time

Orders are typically delivered within 2 to 3 business days from the date of purchase.
Please note:

  • Delivery times may vary depending on your location.

  • Unexpected delays (e.g. weather, strikes, or third-party courier issues) may affect the delivery timeline.

Free Delivery

We offer free delivery within Ghana for all orders of ₵600 or more.
To qualify:

  • Your cart total must meet the ₵600 minimum after any discounts or promotions.

  • Your delivery address must be within Ghana.

Shipping Charges

For orders below ₵600, shipping charges will apply.
The cost:

  • Will be calculated during checkout.

  • Depends on your delivery location and the weight of your order.

Shipping Methods

We work exclusively with reliable local couriers to ensure safe and prompt delivery.
The shipping method used may vary based on your region and courier availability.

International Shipping

We currently only ship within Ghana.
We do not offer international shipping at this time. We appreciate your understanding and hope to expand in the future.

Order Confirmation & Address Accuracy

Please make sure your shipping information is accurate and complete at checkout.

  • We are not responsible for delays or failed deliveries due to incorrect addresses.

  • Once an order is confirmed, we cannot make changes to the delivery address.

Delivery Issues

If you experience any problems with your delivery — such as:

  • Non-delivery

  • Damaged items

  • Missing items

Please contact our customer support at 📧 contact@taleofgold.store as soon as possible.
We’ll do our best to resolve the issue quickly and ensure your satisfaction.

Policy Updates

We reserve the right to modify this Shipping Policy at any time.
Any changes will be updated on our website without prior notice.

If you have any questions or need assistance with shipping, don’t hesitate to contact us at contact@taleofgold.store.